Simultaneous Ring

Simultaneous ring allows a user's line to ring multiple phone numbers or extensions at the same time. This feature only applies to direct calls to the user and does not work with calls from call flows using call flow voice settings or call centers.
If you use the mobile version of NextivaONE, do not configure simultaneous ring to use the same number as the mobile device, it will cause call failure.
Choose the image that looks most like your screen once logged in:

Setup

1. Log in to the voice portal as an administrator.
    
2. From the main page, click Users.
    
3. Hover over the user you want to adjust, and click on the ellipses. Select Voice Settings from the dropdown menu.
    
4. Select Mobility under Advanced Settings.
   
   
    
5. Click Simultaneous Ring to expand the section.
   
   
    
6. If you wish to not have the other phones ring while the line is in use, check the box Do not use simultaneous ring if I'm on a call.
   
   
    
7. Add up to 10 phone numbers or extensions:
    
   1. Click Add number
      
      
       
   2. Enter an extension or 10 digit phone number.
       
   3. Checking the Answer Confirmation box requires the user to press any key after answering the call to connect. This will prevent unanswered calls from going to the external phone number's voicemail. Instead, unanswered calls will be redirected back to the user's Nextiva Voicemail.
       
   4. Click Save.
       
8. Click Add Condition to control when simultaneous ring is used.
   
   
    
   1. Enter a description for the condition.
       
   2. If this is defining when to not use simultaneous ring check the box Do not use simultaneous ring.
       
   3. Choose a schedule for the condition.
       
   4. Select if this condition applies to all callers or specific phone numbers.  If choosing specific phone numbers, up to 12 numbers can be added in a single condition.
       
   5. Click Add.
       
9. Click the On/Off switch to enable simultaneous ring.