Voicemail PIN Reset

If you get locked out of your voicemail box, you can reset your own voicemail PIN following the instructions in this article.  Administrators can reset any voicemail PIN.  For instructions to reset a call center's voicemail box click here.

To reset a user's voicemail PIN, choose the image that looks most like your screen once logged in:

Voicemail PIN Reset

• Administrator Steps
• User Steps

Administrator Steps

1. Log in to the voice portal as an administrator.
    
2. Hover over users at the top of the page and click on Manage Users.
    
3. Click on the user to reset the PIN.
    
4. Scroll down and click on Security Information to expand the section.
    
5. Check the Change Voicemail PIN option and enter a new PIN.
   
   NOTE: Your PIN needs to meet the following requirements:
   
   • Cannot match your extension or phone number
   • Cannot match the reverse of your extension or phone number
   • Cannot repeat the same digit 3 times or more
   • Cannot contain a sequence of 3 or more ascending or descending digits (i.e. 123 or 321)
   • Cannot be your previously used password
   • Cannot be the reverse of your previously used password
     
     
      
6. Click Save.
    

User Steps

1. Log into your user portal.
    
2. On the dashboard, click Change Voicemail PIN.
   
   
    
3. In the window that appears, enter a new Voicemail PIN in both the New voicemail PIN and Confirm voicemail PIN fields.
   
   NOTE: Our system will reject simple pins such as 1234 or 0000 when resetting the PIN.  Choose a PIN that does not repeat the same digit or have digits in sequence.
   
   
    
4. Click Save.