Call History

From your account you can view up to 1 year of call history.
Choose the image that looks most like your screen once logged in:

Access Call History

1. Log in as an administrator.
    
2. Hover over the account manager's name in the upper right-hand corner and click on My Account.
   
   
    
3. Click Call History on the left-hand side of the page.
   
   
    
4. Set filters for call history and click Get Calls.
   
   
    
   • From Date - Starting date to pull history from.  Up to 1 year's history can be pulled.
      
   • To Date - Ending date for history.
      
   • User - Filter for calls to a specific user, call group, or auto attendant.
      
   • Call Type - Filter out the type of call.
      
     • Domestic - Calls coming in or going out using non-toll-free numbers
        
     • Incoming Toll-Free - Inbound calls to toll-free numbers.
        
     • International - Outbound international calls
        
5. Click View All Details to see all calls for all users and service instances.
   
   
   
   Or click View Details on the line of the user or service instance to see specific call information about that user or service instance.
   
   
    
6. In the details, a CSV file can be generated by clicking Download CSV.
   
   
    
   • For large records, it will take a few minutes to generate the file.  To access these files:
      
     1. Click Call History on the left-hand side of the page.
         
     2. Click Downloaded CSV Files.
        
        
         
     3. Click Download next to the record.  If the button is grey and not green, the file may still be compiling, wait a minute and refresh the page.
        
        
         

Glossary of Terms

Below are some of the terms you might find in the call info section of call history.

• Normal incoming or outgoing phone call: No Answer - Inbound or outbound call to that number or user that was not answered.
• Normal incoming or outgoing phone call - Inbound or outbound call to that number or user that was answered.
• Call transfer - The call was transferred to that number or user
• Unreachable: No Answer - Our servers could NOT find a route to the user or number.  If the call was inbound this indicates the user's phone was offline.