Add a Device

Choose the image that looks most like your screen once logged in:

Add a Device

• Device Management
• User Profile

Device Management

1. Log in to the voice portal as an administrator.
    
2. At the top of the page hover over Devices and select Add Devices.
    
3. Select the model phone from the drop-down menu.
    
4. Enter the MAC address.
   
   
   
    
5. Click Assign.
    
6. If there are users that do not yet have a primary device assigned, an option to assign to a user will appear.  Choose a user from the drop-down menu and click Finish. To finish, plug in the phone (if purchased from Nextiva — otherwise search for the device on Nextiva help to finish setup).
   
   
   
    

User Profile

1. Log in to the voice portal as an administrator.
    
2. Hover over Users at the top of the page, and click Manage Users.
    
3. Click the user the device will be assigned to.
    
4. Scroll down, and click on Device to expand the section.
   
   
    
5. Select the radio button next to Add Device.
   
   
    
6. Select the make and model of the device from the drop-down menu.  If using the search bar to locate the device, add the word Nextiva to the beginning of your search.
   
   
    
7. Enter the MAC address of the device.
    
8. Click Generate under both the Authentication Name and Change Password sections.
    
9. Click Save.
   
   
    
10. The device will be added to the account and assigned to the user. To finish, plug in the phone (if purchased from Nextiva — otherwise search for the device on Nextiva help to finish setup).