Call Notify

Call Notify is a feature that sends the user an email notification when they receive a call that meets pre-defined criteria, such as from a specific phone number.
Choose the image that looks most like your screen once logged in:

Setup

1. Log in to the voice portal as an administrator.
    
2. Hover over Users at the top of the page and click on Manage Users.
    
3. Click on the user that needs call notify configured.
    
4. Scroll down and click on the Voicemail and Notification section to expand it.
    
5. Click on Call Notify to expand the section.
    
6. Enter the email address to send the notification to and click Save.
    
7. Click the plus sign toward the bottom-right corner of the Call notify menu to open the criteria menu.
   
   
    
8. Fill out the information:
    
   • Description: A descriptive name for the criteria.
      
   • Don’t notify: Specifies whether an email will be sent or not sent when the criteria below are met.
      
   • Regular Schedule: The time schedule that will be used to send a notification email or not send a notification email.
      
   • Holiday Schedule: The holiday schedule that will be used to send a notification email or not send a notification email.
      
   • Any phone number: If selected, all inbound calls will generate a notification email.
      
   • Following phone numbers: If selected, calls that meet specific criteria will generate a notification email.
      
   • Any private number: For use with the Following phone numbers option, this will notify of a call from a private phone number.
      
   • Any unavailable number: For use with the Following phone numbers option, this will notify of a call from an unavailable phone number.
      
   • Specific number: This setting controls whether calls from specific phone numbers should result in a notification email being sent or not sent. Click the plus sign to the right of the Specific number text box to add more numbers.  
     
     
     • NOTE: The phone number criteria must match exactly for this to work, if the inbound caller ID shows +14805551234, but you set a rule for 4805551234, the event will not trigger.
        
9. Click the green Save Criteria button on the bottom-right of the screen. A pop-up message appears stating that the call notify criteria has been added.