Call Me Now · Support Portal

Call Me Now allows someone browsing a website to click a web-based link or icon to initiate a Nextiva call. Once someone has entered their own phone number, a call will immediately be initiated from your Nextiva phone to the number entered. This functionality can be thought of like a reverse click-to-dial.

Please be aware that while Nextiva will ensure the feature is correctly configured in your voice portal, we will NOT update your website code to add this feature to it.

Choose the image that looks most like your screen once logged in:

Setup

Log in to the voice portal as an administrator.
From the dashboard, hover over users at the top of the page and click on Manage Users.
Click on the user to configure Call Me Now.
Scroll down and click on Permissions to expand the section.
Click on Call Me Now to expand the section.
Select answer confirmation settings:
- None: No interaction is required to answer the call, which could lead to the call me now call being answered by voicemail.
- Any Key: Press any key to proceed with the call me now call.
- Passcode: Enter your voicemail PIN to proceed with the call me now call.
Click the + icon to define criteria for when Call Me Now will accept or reject calls. This step can be skipped if Call Me Now should be active 24/7.
1. Enter a Name
2. If the box Do Not Reject is not checked, Call Me Now will reject calls that meet the criteria.
3. Select a schedule for accepting or rejecting Call Me Now calls.
4. Choose Any Phone Number to apply the rule to all callers, or Following Phone Numbers to list out up to 12 specific numbers per rule.
5. Click Save Criteria.
Click the On/Off button next to Call Me Now to enable Call Me Now.

Once enabled, you will need to update your website with the Call Me Now button. Sample HTML code for your website can be found below.

Call Me Now Sample Code

Below is a sample HTML code that can be used to add a call me now link to a website. Be sure to replace the YOURUSERIDHERE with the user ID of the person for whom the Call Me Now link is.

<html>
   <head>
      <script type="text/javascript" src="http://ajax.googleapis.com/ajax/libs/jquery/1.8.3/jquery.min.js"></script>
      <script type="text/javascript">
         $(document).ready(function() {
            $("#callMeButton").bind("click", (function (event) {
	    event.preventDefault();
	    numToCall = $('#address').val();
	    actionAddress = 'http://cp5.nextiva.com/com.broadsoft.xsi-actions/v2.0/user/YOURUSERIDHERE@nextiva.com/calls/callmenow_POST.html?address='+encodeURIComponent(numToCall);
	    $.ajax({
		type: 'POST',
		url: actionAddress,
		data: { address:numToCall },
		complete: function(jqXHR) {
		   if(jqXHR.readyState === 0) {
			$( "#resultDiv" ).empty().append( "<br />Call Requested" ); 
			$( "#initiateCallDiv" ).hide('fade');
		}
		}        
	 });	
	}));
	});
	</script> 
   </head>
<body>
<div align="center">
<fieldset style="width:180px; height: 200px">
<legend style="text-align: center;">Call Me Now</legend>
<p>Enter your number in the box below to be connected to Nextiva. Your phone will ring first then you will be connected.</p>
<div id="initiateCallDiv" style="text-align: center;">
<input type="text" name="address" id="address"/>
<button id="callMeButton">Request Call</button>
</div>
<div id="resultDiv" style="text-align: center; color:red;">
</div>
</fieldset>
</div>
</body>
</html>