Selective Call Acceptance

Selective call acceptance allows only listed phone numbers to call in. If a number is not on the list, the call will be blocked.
Choose the image that looks most like your screen once logged in:

Selective Call Acceptance

The steps below walk through how to configure this for direct calls to a user. To configure this feature for call groups, please contact Nextiva Support.
 

1. Log in to the voice portal as an administrator.
    
2. Navigate to the user by hovering over Users at the top center of the page and select Manage Users.
    
3. Click on the name of the user you want to set selective Acceptance on.
    
4. Expand the Routing section and click on Selective Call Acceptance.
   
   
    
5. To create a new rule click the plus (+) button on the right-hand side.
   
   
    
6. Enter a Description for the rule and set a schedule if the customer wants one
   
   
    
7. Set the type of rule this will be
    
   1. Any Phone Number - Allow all calls coming in
       
   2. Following Phone Numbers - Set a custom list of numbers to allow calls from
       
      1. Any Private Number - Allow private numbers to call in
          
      2. Any Unavailable Number - Allow unavailable numbers to call in
          
      3. Add specific numbers to a rule. Use the plus (+) button to add additional numbers with a maximum of 12 per rule.
          
8. Click Save Criteria.