Transcription and Summarization - NP3 Configuration

AI-powered voice call transcription and summarization in N1 enables customers to capture key moments and next steps in every call, as well as give access to actionable summaries and insights, improve communication efficiency, and drive stronger customer relationships.

Assign a license

1. Log in to your voice account as an administrator.

2. Assign Transcription and AI Summaries license to the users in one of the following ways:

   1. Go to the Gear icon in the top right > My Account > Licensing > Assign. Search for Transcription and AI Summaries > select Assign; Select users and Save.

       

      
       

      

       

      NOTE: Make sure that users have a call recording license assigned!

Enable Recording and Transcriptions for users with licenses.

1. Go to Users> Manage users > select user > Edit.

    

   
    

   

   1. Go to Monitoring > Call recording > expand the section. Switch Call recording toggle to ON and Edit

       

      

   2. Select which calls are going to be recorded and transcribed

   3. Select Show recording and transcription controls (recommended)

   4. Select Play start/stop announcement (recommended)

       

      

   5. Save

NOTE: The NP3 interface will still say Call Recording in the settings; however, if a Transcription and AI Summaries license is assigned, the user will see transcriptions.

Click here for instructions on how to use the transcription and summarization service in the NextivaONE application.