Set Extension Length

By default, all locations are created with a mandatory 4 digit extension length. Extensions can be reduced to as few as 2 digits and as many as 6 digits.   Nextiva recommends at least 3 digits for minimum extension length.
Choose the image that looks most like your screen once logged in:

Setup

1. Log in to the NextOS Voice Portal as an administrator.
    
2. From the main dashboard, click Manage in the Locations tile.
    
3. Click on the location to adjust the extension length
    
4. Scroll down and click the Location features section.
    
5. Click the pencil icon to the right of Extension dialing.
    
6. Enter the required information as indicated below:
   
   NOTE: Due to possible confusion with speed dialing, Nextiva recommends that all administrators keep extension ranges to 3 digits or higher. NOTE: If the Minimum extensions are changed, then the Default extensions is automatically updated to match.
   
   
    
   • Minimum extensions: This is the minimum number of digits for an extension. In the example below, 3 is selected in the drop-down list to allow for the creation of 3 digit extensions (100, 101, 102, etc.).
      
   • Maximum extensions: This is the maximum number of digits for an extension.
      
   • Default extensions: This is the default number of digits for an extension. When assigning a phone number to a user, call group, auto attendant, etc., the extension is automatically set to the last four digits of the phone number. To change this, select an option that is not outside the range of your minimum and maximum extensions.
      
7. Click the green Save button at the bottom of the menu. A pop-up message appears stating that the minimum, maximum, and default extension length have been updated.