SMS/MMS Setup

In order for texting to be enabled, the phone number needs to be registered for business messaging, click here for instructions on how to register a phone number for texting.
Choose the image that looks most like your screen once logged in:

Setup

Texting service requires a Pro-Plus, Professional, or Enterprise license to be enabled.

These are the requirements to enable texting on a number:
 

• The number has to be assigned to a user and not to a non-user construct (i.e. auto attendant, hunt group, etc.)
• The number has to be assigned as a Primary Number for the user
• The number cannot be a toll-free number
• Canada/Puerto Rico numbers are not eligible

If the number meets the above requirements, use the following steps to enable texting:
 

1. Log in to the voice portal as an administrator.
    
2. Hover over the gear icon in the upper right-hand corner and click on My Account.
   
   
    
3. Click Numbers on the right-hand side of the page.
   
   
    
4. Hover over the number to enable texting on and click on Actions.
   
   
    
5. Click Enable SMS/MMS.
    
6. In the pop-up window that appears, click Confirm.
   
   
    
7. Have the user log out and log back into NextivaONE on both the desktop and mobile versions.
   
   NOTE: It can take up to two hours for the service to fully provision to the user.
    
8. The user can then start using their assigned phone number both for making calls and texting.