Nextiva Anywhere - Troubleshooting Tips

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Troubleshooting Tips

Check your Nextiva Anywhere Phone Number:

1. From the Nextiva Voice Admin Dashboard, hover your cursor over Users and select Manage Users.
2. Hover your cursor over the user you wish to edit Nextiva Anywhere information for and click the pencil icon.
3. Scroll down and click Mobility to expand the section.
4. Click the pencil icon to the right of Nextiva Anywhere. 
5. Make sure the phone you are calling from is entered in the Phone Number field. Make any changes needed.
6. Click Save to apply changes.

Inbound Calls Not Ringing Anywhere Number:

1. From the Nextiva Voice Admin Dashboard, hover your cursor over Users and select Manage Users.
2. Hover your cursor over the User you wish to edit Nextiva Anywhere information for and click the pencil icon.
3. Scroll down and click Mobility to expand the section.
4. Click the pencil icon to the right of Nextiva Anywhere.
5. Verify the following information:
   • Verify that the Active column checkmark in the box.
   • Verify the Phone Number box is the number of the phone calls should route to.
6. Click Save to apply changes.

Verify Call Forwarding and Do Not Disturb are Disabled:

1. From the Nextiva Voice Admin Dashboard, hover your cursor over Users and select Manage Users.
2. Click on the user having the issues
3. Click the Forwarding section to expand it.
4. Ensure that Call Forward Always is turned off and Call Forward Selective does not currently have any active rules.
5. Scroll down and click on the Routing section to expand it.
6. Ensure Do Not Disturb is turned off.

If Unable to Make Outbound Calls:

You may receive the message that your passcode is not valid when attempting to dial outbound from your Nextiva Anywhere phone. This “passcode” is the voicemail box PIN or password for the employee. If you are inputting your employee voicemail PIN and are denied access, we will need to reset this in the Nextiva Portal.

To reset your voicemail password, click here.

Once you have reset your PIN, you should now be able to dial your Nextiva Anywhere phone number and when prompted for your passcode, enter the new 4-digit PIN you just created.