Create an Administrator

Choose the image that looks most like your screen once logged in:

Administrator Setup

Users are able to make and receive phone calls, while administrators can manage account settings.  The very first user created on any account is also an administrator; every user created after this will be either a voice user or an account administrator.  For instructions on how to create a user, click here.

• Create an Administrator

Create an Administrator

An administrator is a user who has the ability to make changes to other users' settings, as well as make changes to Location level services such as Call Groups and Auto Attendants. Use the sections below to assign administrators to an account.



 

1. Log in to the voice portal as an administrator.
    
2. Click the Users tile toward the bottom-left of the screen.
   
3. Click the Add administrators link on the left side of the screen.
    
4. Fill in the fields as indicated below:
    
   • First Name: the first name of the administrator.
      
   • Last Name: the last name of the administrator.
      
   • Email: the email address of the administrator.
      
   • Username: the desired username of the administrator.
      
   • Location: the location for which the user will manage Nextiva services. If there is only one location for the business, select Default. If the user will manage Nextiva service for more than one location, select multiple locations or All for all locations.
      
   • Pin: the PIN number for the administrator. The administrator will be asked to provide this PIN when contacting Nextiva about this account.
      
   • Can assign other administrators: check this box to allow this administrator to create other administrators.
5. Click the green Finish button at the bottom of the screen. The new administrator will appear on the Manage Administrators screen.
    
6. After the administrator is created, an email with the login credentials will be sent to the address specified.
    
7. Administrator Permissions can be modified to restrict access to specific features within the portal.