Launching Call Center Applications

Choose the image that looks most like your screen once logged in:

• Users
• Administrators

For Users

1. Log in to your account.
    
2. In the upper right-hand corner of the page, choose the application to launch from the drop-down menu.
   
   
   
    

For Administrators

1. Log in to the voice portal.
    
2. Hover over Users at the top of the page and click Manage Users.
    
3. Click on your voice user.
    
4. Click the blue Log In As User button.
   
   
   
    
5. In the upper right-hand corner of the page, choose the application to launch from the drop-down menu.