Sequential Ring

Sequential ring allows a user's line to ring multiple phone numbers or extensions in sequence. When used, callers will hear a prompt advising them to wait as the party they are calling is being located. A reminder that the party is being located will be played every 3 rings. These notice messages cannot be turned off. This feature only applies to direct calls to the user and does not work with calls from call groups or call centers.
Choose the image that looks most like your screen once logged in:

Setup

• Set up as Administrator
• Set up as User

Set up as an Administrator

1. Login to the voice portal as an administrator.
    
2. Hover over Users at the top of the page and click on Manage Users.
    
3. Click on the user to configure.
    
4. Scroll down and click on Mobility to expand the section.
   
   
    
5. Click on Sequential Ring to configure it.
   
   
    
6. Adjust the settings as desired
    
   • Ring my main phone first for ___ rings - Before trying other phones, first ring the user's Nextiva phone.
      
   • Continue ringing sequence if main number is busy - If the main line is in use this feature will allow it to continue following sequential ring instead of going to voicemail.
      
   • Enable caller to skip the sequence, assuming forwarding or voicemail is enabled - Give callers a prompt to go to voicemail rather than trying to ring multiple phones.
      
7. Enter phone numbers or extensions to ring
    
   • Phone number - Enter an extension on the account or a 10-digit phone number to call.
      
   • Number of Rings - The number of rings the caller will hear before trying the next number in the sequence.
     
     NOTE: If an outside number is entered, we cannot make it ring longer than configured on its end.  For example, most cell phones will go to voicemail after 4 rings, we cannot make a cell phone ring more than 4 times.
      
   • Answer Confirmation Required - Require the person answering to press any key to accept the call, this will prevent automated systems such as voicemail from answering the call.
      
8. Click Save.
    
9. Define when sequential ring is used by clicking the + icon in the bottom right-hand corner of the section.
   
   
   
    
   1. Enter a name for the criteria.
       
   2. To disable sequential ring during this event, check the Don't use sequental ring box.
       
   3. Select either a regular schedule or holiday schedule to apply to the rule.  If both types of schedules are needed, create a second rule with the second schedule.
       
   4. Choose if this rule applies to all callers or specific callers.
       
      1. For specific callers, select Following Phone Numbers.
          
      2. Choose if this includes private or unknown callers.
          
      3. Enter up to 12 phone numbers.  If more than 12 are needed, additional rules will need to be created.
          
   5. Click Save Criteria
       
10. Click the ON/OFF button to toggle the service on or off.
    
    NOTE: The service will not stay on without a schedule assigned to it.
     

Set up as a User

1. Log in to your user portal.
    
2. Click Features in the upper right-hand corner.
    
3. Click on Mobility to expand the section.
   
   
    
4. Click on Sequential Ring to configure it.
   
   
    
5. Adjust the settings as desired
    
   • Ring my main phone first for ___ rings - Before trying other phones, first ring the user's Nextiva phone.
      
   • Continue ringing sequence if main number is busy - If the main line is in use this feature will allow it to continue following sequential ring instead of going to voicemail.
      
   • Enable caller to skip the sequence, assuming forwarding or voicemail is enabled - Give callers a prompt to go to voicemail rather than trying to ring multiple phones.
      
6. Enter phone numbers or extensions to ring
    
   • Phone number - Enter an extension on the account or a 10-digit phone number to call.
      
   • Number of Rings - The number of rings the caller will hear before trying the next number in the sequence.
     NOTE: If an outside number is entered, we cannot make it ring longer than configured on its end.  For example, most cell phones will go to voicemail after 4 rings, we cannot make a cell phone ring more than 4 times.
      
   • Answer Confirmation Required - Require the person answering to press any key to accept the call, this will prevent automated systems such as voicemail from answering the call.
      
7. Click Save.
    
8. Define when sequential ring is used by clicking the + icon in the bottom right-hand corner of the section.
   
   
   
    
   1. Enter a name for the criteria.
       
   2. To disable sequential ring during this event, check the Don't use sequential ring box.
       
   3. Select either a regular schedule or holiday schedule to apply to the rule.  If both types of schedules are needed, create a second rule with the second schedule.
       
   4. Choose if this rule applies to all callers or specific callers.
       
      1. For specific callers, select Following Phone Numbers.
          
      2. Choose if this includes private or unknown callers.
          
      3. Enter up to 12 phone numbers.  If more than 12 are needed, additional rules will need to be created.
          
   5. Click Save Criteria
       
9. Click the ON/OFF button to toggle the service on or off.
   
   NOTE: The service will not stay on without a schedule assigned to it.