Call Forwarding Always

Call forwarding always forwards all calls to a specified number or extension.  This feature only forwards direct calls to the user, it does not forward distributed calls (e.g., calls from call center or call group/team). Call forward always is overridden by Call Forwarding Selective.
You can control Call Forwarding Always through your phone using feature access codes. To enable Call Forward Always: Dial *72. When prompted, enter the phone number or extension to forward all calls to. Press the # key. Wait for the message to finish playing. To disable Call Forward Always: Dial *73. Wait for the message to finish playing. You can also manage Call Forward Always settings from your voice portal.
Choose the image that looks most like your screen once logged in:

Setup

1. Log in to the voice portal as an administrator.
    
2. Hover over Users at the top of the page and select Manage Users.
    
3. Select the user to configure.
    
4. Scroll down and expand the Forwarding section by clicking on it.
   
   
   
    
5. Click on Call Forwarding Always to expand the section.
    
6. Enter a phone number or extension.
   
   NOTE: Do not include any dashes or spaces in the number (e.g., instead of 480-555-1234, enter 4805551234)
   
   
    
7. Click Save.
   
   
8. Click the On/Off button to toggle between turning the feature On or Off.