Selective Call Rejection

Selective call rejection allows calls to be blocked at the user level based on specific criteria. This feature only stops direct calls from reaching a user and does not prevent calls from ringing through a call center, teams, or call groups. To block calls for the entire account or for a specific team, call group, or call center, contact Nextiva Support.
Choose the image that looks most like your screen once logged in:

Setup

1. Navigate to the user by hovering over Users at the top center of the page, and select Manage Users.
   
   
    
2. Click on the name of the user you want to set selective rejection on.
   
   
3. Expand the Routing section and click on Selective Call Rejection.
   
   
    
4. To create a new rule, click the plus (+) button on the right-hand side.
   
   
    
5. Enter a Description for the rule and set a schedule if the customer wants one
    
6. Set the type of rule this will be
    
   1. Any Phone Number - Block all calls coming in
       
   2. Forwarded - Block forwarded calls
       
   3. Following Phone Numbers - Set a custom list of numbers to block
       
      1. Any Private Number - Block private numbers from calling in
         
         
      2. Any Unavailable Number - Block unavailable numbers from calling in
         
         
      3. Add specific numbers to a rule. Use the plus (+) button to add additional numbers with a maximum of 12 per rule.
         
         
7. Click Save Criteria.