Pre-Alerting Announcement

Pre-Alerting Announcement is used to play a message before a user's line begins to ring. This is often used to notify of call recording. This feature only works if the user is dialed directly and will not play for calls coming through a call group or call center. This feature requires an enterprise or ultimate license to use.
Choose the image that looks most like your screen once logged in:

Setup

Ensure the message that you want to be played is uploaded to the account; see Uploading Announcements and Greetings to a location for these steps.
 

1. Navigate to the user's voice settings you want to configure
    
2. Scroll down and click on Voicemail and Notification to expand the section.
   
   
    
3. Click on Pre-Alerting Announcement to modify the settings.
   
   
    
4. Select the Custom Audio File radio button.
   
   
    
5. Use the dropdown menu to select the audio file you want to be played.
   
   
    
6. Click Save.
    
7. If the feature did not enable itself automatically, click the ON/OFF toggle.