Shared Call Appearance

Overview

Shared Call Appearance (SCA) allows a user to have multiple devices assigned to their account. Examples include:

• A second desk phone (e.g., Polycom VVX250)
• A softphone application like NextivaONE

When a call comes in for that user (including calls to a call group or call center), all assigned devices will ring. The user can answer from any device.

Important: Because the line is shared across multiple devices, only one device can actively use the line at a time.

Why Use SCA?

• Have a phone in the office and another at home
  
  
• Make calls with different caller IDs (e.g., multiple store locations)
  
  
• Answer a co-worker’s calls
  
  
• Place a call on hold and pick it up from another location
  
  Tip: If you frequently move calls between more than two phones, Call Parking may be a better option.

Allowed Shared Call Appearances by License

NextivaONE Auto-Created Instances

NextivaONE automatically creates several shared call appearance instances. Deleting these may affect your ability to use NextivaONE.

• UserID_btbc_mb - Mobile Version of NextivaONE
  
  
• UserID_btbc_tablet - Tablet version of NextivaONE
  
  
• UserID_btbc_desktop - Desktop version of NextivaONE
  
  
• UserID_btbc_connect - Website version of NextivaONE

Please be aware that if you use the BLF feature, additional configuration may be required by Nextiva Support.

For instructions on how to configure this feature, choose the image that looks most like your screen once logged in.
 

Setup

1. Log in to the voice portal as an administrator.
    
2. Hover over Users and click Manage Users.
    
3. Select the user to configure.
    
4. Scroll down and expand Routing.
   
   
    
5. Click Shared Call Appearance to view and edit settings.
   
   
   • If you have logged into NextivaONE, you will see some instances already present.
      

Available Settings

• Alert Everywhere for Click-to-Dial – Rings all phones when using click-to-dial.
  
  
• Alert Everywhere for Group Paging – Rings all devices for group page calls instead of auto-answering on the primary device.
  
  
• Allow Call Retrieve From Another Location – Lets you pick up a held call from any shared device.
  
  
• Multiple Call Arrangement (Enterprise, Core, Engage, or Power Suite only) – Allows the line to be active on more than one device at a time.
  
  
• Enable Call Park – Notifies all shared lines of parked calls.
  
  
• Allow Bridging Between Locations – Lets a shared device join an existing call.
  
  
• Bridge Warning Tone – Plays a tone when someone joins the line from another device.
  
  

Click Save when finished.

Add Another Device
 

1. Click the + button.
    
2. Fill out the fields:
   
   
    
   • User Device - Select the MAC address of the device. Devices listed as NoGoodMacxxxxxxxx are generic SIP devices.
      
   • Line/Port - Enter a unique alphanumeric identifier (e.g., MAC address + user extension: 64167F237742x1002). 
      
   • Enable This Location - Allows the device to be used as a shared line.
      
   • Allow origination from this location - Allows outgoing calls.
      
   • Allow termination to this location - Allows answering inbound calls.
      
3. Click Save New Appearance.