Music on Hold

• Option 1
• Option 2
• Option 3

Custom music can also be uploaded and assigned. Nextiva has specific audio format requirements for Music on Hold:
 

• .wav
• 8 or 16 bits
• 8000hz
• Mono
• PCMU (may be called U-Law or PCM Unsigned)
• No larger than 2MB

Choose the image that looks most like your screen once logged in:

Setup

Audio files first have to be uploaded to the account before they can be assigned.
 

• How to Upload Music
• How to Assign Music on Hold

How to Upload Music

1. From the voice administrator portal, hover over Locations at the top of the page and click Manage Locations.
   
   
   
    
2. Click on the location to upload the Music on Hold on.
    
3. Scroll down and expand the Announcements section by clicking on it.
   
   
   
    
4. Click Upload File.
   
   
   
    
5. Click Choose File and select a file from your computer.
    
6. Enter a name for the file in Announcement Name.
   
   
   
    
7. Click Upload
    
8. The file will be uploaded to the location, but will NOT be selected as Music on Hold.
    

Assigning Music on Hold

If you have just uploaded a file and are still on that page, jump to step 3.
 

1. From the voice administrator portal, hover over Locations at the top of the page and click Manage Locations.
   
   
   
    
2. Click on the location to assign the Music on Hold on.
    
3. Scroll down and expand the Location Features section by clicking on it.
   
   
   
    
4. Click on Music on Hold to expand that section.
   
   
   
    
5. Click the pencil icon next to Default.
   
   
   
    
6. In the Music on hold message section, click the radio button by the option Custom Music File.
    
7. From the Dropdown menu that appears, select the file to play for Music on Hold.
   
   
   
    
8. Click Save.