Orbital Call Parking - Setup Park Group

Article 000003869 · Updated Nov 6, 2025 · 2,109 views
Park groups are used to distribute parked calls to the first available park user. This helps to ensure that two calls are not parked on the same park line.

If a call is parked using a park group no ringback notification can occur.

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    In order to set up a park group, you need to have users created with a park license. To properly configure park users or groups, please contact Nextiva support.

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