Voicemail to Email

Voicemail to email will send an email with an audio file of the voicemail received on the Nextiva system to a specified email address.  For HIPAA customers, we partner with Paubox to provide encrypted email for voicemail to email.  For more information about voicemail to email on HIPAA accounts click here.
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Setup

Voicemail to email can be configured by both Administrators and Users. Administrators can configure for both users and call groups. A user can adjust their own settings.
 

• Configure as Administrator
  • Users
  • Call Groups
• Configure as User

Configure as Administrator

Users

1. Log in to the voice portal as an administrator.
    
2. Hover over Users at the top of the dashboard and click on Manage Users.
    
3. Click on the user to configure.
    
4. Scroll down to Voicemail and Notification, and click on it to expand the section.
    
5. Click on Voicemail.
    
6. Check the box Send Attachment of Message and enter an email address to send it to.
   
   
   
    
7. Click Save.
    

Advanced Options

Within the advanced options, an additional email can be added, but the voicemail is not stored within the Nextiva system.  If this is configured, voicemail transcription will not be an option within NextivaONE.
 

1. Click on Advanced Settings to expand the section.
    
2. In the Voicemail Storage Options section, select Do not store, email to.
   
   
    
3. Enter an email address to send the voicemail to.  This can be separate from the voicemail to email option configured above.
   
   
    
4. Click Save.
    

Call Groups

1. Log in to the voice portal as an administrator.
    
2. Hover over Advanced Routing at the top of the dashboard and click on Call Groups.
    
3. Select a location from the dropdown menu.
    
4. Click on the call group to edit.
    
5. Scroll down to Voicemail and Notification, and click on it to expand the section.
    
6. Click on Voicemail.
    
7. Check the box Send Attachment of Message, and enter an email address to send it to.
   
   
   
    
8. Click Save.
    

Advanced Options

Within the advanced options, an additional email can be added, but the voicemail is not stored within the Nextiva system.
 

1. Click on Advanced Settings to expand the section.
    
2. In the Voicemail Storage Options section, select Do not store, email to.
   
   
    
3. Enter an email address to send the voicemail to.  This can be separate from the voicemail to email option configured above.
   
   
    
4. Click Save.
    

Configure as a User

1. Log in to the voice portal with your user credentials.
    
2. From the main log-in page, click Features at the top of the page.
   
   
    
3. Click the Voicemail and Notification section to expand it.
   
   
    
4. Click the Voicemail option to expand this section.
   
   
    
5. Check the box Send Attachment Of Message, and enter an email address to send copies of the voicemail to that email.
   
   
    
6. Click Save.
    

Advanced Options

Within the advanced options, an additional email can be added, but the voicemail is not stored within the Nextiva system.  If this is configured, voicemail transcription will not be an option within NextivaONE.
 

1. Click on Advanced Settings to expand the section.
    
2. In the Voicemail Storage Options section, select Do not store, email to.
   
   
    
3. Enter an email address to send the voicemail to.  This can be separate from the voicemail to email option configured above.
   
   
    
4. Click Save.
    

HIPAA Account Information

For HIPAA customers who use an email service that supports encrypted email, the email will come as a standard email with an attached .wav file.  The file can be downloaded and listened to.




If your system does NOT support encryption, the email will instead have a link to the Paubox Secure Message Center.  The link will only be available to the recipient.  Clicking on the link will take the user to the Secure Message Center, where they can access the attachment.