User/User Applications PW Reset

Any user can request their password reset through the Nextiva website or NextivaONE.  From the main login page click the Forgot Password? link to reset your password.

An Administrator can also reset the password for a user through their administrator portal.

For instructions on how to reset a user's password as an administrator, choose the image that looks most like your screen once logged in:

Reset Password

1. Log in to the portal as an administrator.
    
2. Hover over Users on the top side of the page and select Manage Users.
    
3. Search for the desired user and click the pencil icon on the far right to edit the user.
    
4. Click the Security Information tab.
    
5. Click Reset Password.
    
6. The user will receive an email at the email address on file for the user.
    
7. Follow the instructions provided in the password reset email.