Voicemail Notification

Voicemail notification sends an email alerting that a new message has been left in a mailbox.  Unlike Voicemail to Email, this feature does NOT include an audio file of the message.
Choose the image that looks most like your screen once logged in:

Setup

Voicemail to email can be configured by both Administrators and Users. Administrators can configure for both users and call groups. A user can adjust their own settings.
 

• Configure as Administrator
  • Users
  • Call Groups
• Configure as User

Configure as Administrator

Users

1. Log in to the voice portal as an administrator
    
2. Hover over Users at the top of the dashboard and click on Manage Users.
    
3. Click on the user to configure.
    
4. Scroll down to Voicemail and Notification and click on it to expand the section.
    
5. Click on Voicemail
    
6. Check the box Alert Me Of Voicemail and enter an email address to send it to.
   
   
    
7. Click Save.
    

Call Groups

1. Log into the voice portal as an administrator
    
2. Hover over Advanced Routing at the top of the dashboard and click on Call Groups.
    
3. Select a location from the dropdown menu
    
4. Click on the call group to edit.
    
5. Scroll down to Voicemail and Notification and click on it to expand the section.
    
6. Click on Voicemail
    
7. Check the box Alert Me Of Voicemail and enter an email address to send it to.
   
   
    
8. Click Save.
    

Configure as a User

1. Log in to the voice portal with your user credentials
    
2. From the main log-in page, click Features at the top of the page.
   
   
    
3. Click the Voicemail and Notification section to expand it.
   
   
    
4. Click the Voicemail option to expand this section.
   
   
    
5. Check the box Alert Me Of Voicemail and enter an email address to send a notification of a new voicemail to that email.
   
   
    
6. Click Save.