Remote Office Setup

Remote Office allows you to route calls to an external phone number without ringing your desk phone or the NextivaONE application. Unlike call forwarding, simultaneous ring, or sequential ring, this feature will forward calls from teams, call groups, and call centers.  This feature requires one of the following licenses to use Enterprise Core Engage Power Suite
Choose the image that looks most like your screen once logged in:

Setting up Remote Office

1. Log in to the voice portal as an administrator.
    
2. Hover over Users at the top of the page and click Manage Users.
    
3. Click on the user who needs Remote Office.
    
4. Scroll down and click the Mobility section.
   
   
   
    
5. Click on Remote Office to expand the section.
    
6. Enter an external phone number in the Phone number field.
   
   
   
    
7. Click Save.
    
8. Ensure the On/Off button is set to On.