Update Payment Information

Nextiva will automatically charge the credit card on file at the beginning of each billing cycle.  You can update the credit card on file through your billing portal.
Choose the image that looks most like your screen once logged in:

Update Payment Method

1. Log in as an administrator with billing access.
    
2. Hover over the account manager's name in the upper right-hand corner and click on My Account.
   
   
    
3. Click on Billing on the left-hand side of the page.
   
   
    
4. Scroll down and click the + icon at the bottom right-hand corner of the page.
   
   
    
5. Fill in the fields for the Credit card information section as indicated below. Refer to the image below as you work.
   
   
    
   • Name on card: the name that appears on the credit card.
      
   • Credit card type: Visa, MasterCard, American Express, or Discover.
      
   • Credit card number: the 16-digit number that appears on the front of the credit card.
      
   • Expiration date: the expiration date that appears on the front of the credit card.
      
6. Fill in the fields for the Billing name and address section as indicated below. Refer to the image below as you work.
   
   
    
   • First name: the first name of the credit card holder.
      
   • Last name: the last name of the credit card holder.
      
   • Billing address line 1: the street number and street name of the billing address for the credit card.
      
   • Billing address line 2: the suite number, apartment number, floor number, etc. for the billing address of the credit card.
      
   • City: the city of the billing address for the credit card.
      
   • State: the state of the billing address for the credit card.
      
   • Zip: the zip code of the billing address for the credit card.
      
   • Phone number: the phone number that corresponds with the billing address of the credit card.
      
7. Click Save in the bottom right-hand corner of the screen.