Nextiva Anywhere Setup

Nextiva Anywhere is a feature that allows for an outside number (such as a cell phone) to ring when a user's phone rings. Unlike simultaneous ring, Nextiva Anywhere will ring for calls from a call group and a call center, and unlike the Nextiva App, it uses the normal cell phone signal to make the call instead of WiFi or mobile data. Nextiva Anywhere requires one of the following license to use Enterprise Core Engage Power Suite
Choose the image that looks most like your screen once logged in:

Setup

User Setup

1. Log in to the 3.0 voice portal as an administrator.
    
2. Hover over Users at the top of the page and click on Manage Users.
    
3. Click on the user to configure.
    
4. Scroll down and click on the Mobility section to expand it.
   
   
    
5. Click on Nextiva Anywhere to expand the section.
    
6. Click the + icon to add a new number.
   
   
    
7. Enter a description and the external phone number.
   
   NOTE: If using an international number, you must add the country code at the beginning of the number for the calls to route correctly (for example,e to enter a phone number for Mexico, you would use the format +52 xx xxxx-xxxx). International charges will apply.
   
   

8. Click on the Advanced Settings link to expand the section.
   
   

   • Outbound alternate phone number/SIP URI - Allows a second number to be rung with the primary number configured
      
   • Diversion Inhibitor - Keeps the call from leaving the user before the Nextiva Anywhere number is called. Will prevent voicemail from answering the call until the Nextiva Anywhere device is rung.
      
   • Answer Confirmation - This will require the caller to press a key on their phone before they can accept the call. This feature prevents outside voicemail from picking up the call.
     
     
      
9. Click Save.
    

 To be able to place outbound calls, location setup must be completed.

Location Setup

1. Log in to the 3.0 voice portal as an administrator.
    
2. Hover over Locations at the top and click on Manage Locations.
    
3. Click on the location to configure the outbound dialing.
    
4. Scroll down and click on Location Features to expand the section.
    
5. Click Nextiva Anywhere to expand that section.
   
   
    
6. Click the + icon to add a portal number.
   
   
    
7. Fill out the fields.
    
   • Name - Name of the portal for this location
      
   • Caller ID First Name - Internal Caller ID for the Nextiva Anywhere portal
      
   • Caller ID Last Name - Internal Caller ID for the Nextiva Anywhere portal
      
   • Phone Number - Phone number to reach the portal from an outside line.
      
   • Extension - Internal extension for the portal.
      
   
    
8. Click on Advanced Settings to expand that section
    
   • Can be used by - Determines if all users on the enterprise can use the portal or just users in the group.
      
   • Prompt to Confirm Location - Choose between 3 options for confirming the number the caller is dialing from
      
     • Never Prompt  - If the phone number calling into the Nextiva Anywhere portal isn't on a recognized phone number it will reject the call.
        
     • Always Prompt - Always prompt to confirm the phone number used to call in.  Unrecognized numbers will be rejected.
        
     • Prompt when not available - If the number is masked or not recognized the system will prompt to confirm the number dialing from.  Unrecognized numbers will be rejected.
        
   • Silent Prompt Mode - Does not give audible prompts
      
   • Prompt for Passcode - Audible prompt for the users' passcode (voicemail PIN) to allow access.
      
   
    
9. Click Save
    

Related Articles

Using In-Call Service Activation with Nextiva Anywhere

NextivaONE - Call Through

Nextiva Anywhere - Troubleshooting Tips