Call Forward Not Reachable

Call forward not reachable allows a user's calls to be forwarded to another number if their device(s) loses connection to the Nextiva servers (i.e. power outage or internet outage). This feature will only forward direct calls to the user and will NOT forward calls from call centers or ring groups.
Choose the image that looks most like your screen once logged in:

Setup

1. Log in to the voice portal as an administrator.
    
2. Hover over Users at the top of the page and select Manage Users.
    
3. Select the user to configure.
    
4. Scroll down and expand the Forwarding section by click on it.
   
   
   
    
5. Click on Call Forwarding when Unreachable to expand the section.
    
6. Enter a phone number or extension to forward.
   
   
   
    
7. Click Save.