Alternate Numbers

Alternate numbers allow for up to 10 additional numbers to ring the same inbound path. If a number is assigned as an alternate number, it cannot be used for texting.   This feature is commonly used when you need direct dial phone numbers, while keeping a single unified outgoing caller ID for multiple users. This feature also allows you to manipulate the Ring Pattern of calls arriving on those extensions or phone numbers.
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Setup

Alternate numbers can be configured on Users, Auto Attendants, or Call Groups

• Users
• Auto Attendants and Call Groups

Users

1. Login to the voice portal as an administrator.
    
2. Click on Manage in the Users tile.
    
3. Select the user for which you wish to add an alternate number.
    
4. Select Phone Number.
    
5. Click Alternate Number +.
    
   • Note: You cannot assign more than 10 alternate numbers.
      
6. Select the number (or extension, or both) you would like to use for the Alternate Number from the first drop-down list.
   
   
    
7. If desired, select a Ring Pattern for the alternate number.
    
8. Click Save.
    
9. Repeat steps 5 through 8 as needed.
    

Auto Attendants and Call Groups

NOTE: The first time you use this feature on any auto attendant or call group, Nextiva support will need to enable the feature for you. There is no extra charge for this feature.
 

1. Log in to the voice portal as an administrator.
    
2. Navigate to the Call Group or Auto Attendant you wish to add an alternate number to.
    
3. Scroll down and select Call Identification.
    
4. Select Alternate Numbers.
    
5. Choose up to 10 alternate numbers from the corresponding dropdown options, assign alternate extensions or both.
    
6. If desired, select a Ring Pattern for the alternate number.
   
   
    
7. Click Save.