Call Forward No Answer

Call forward no answer is used to send calls to a different extension or phone number if a user's direct line isn't answered within a set number of rings.  This feature only forwards direct calls to the user, it will not forward distributed calls (i.e. calls from call center or call group).
Choose the image that looks most like your screen once logged in:

Setup

1. Log in to the voice portal as an administrator.
    
2. Hover over Users at the top of the page and select Manage Users.
    
3. Select the user to configure.
    
4. Scroll down and expand the Forwarding section by clicking on it.
   
   
    
5. Click on Call Forwarding when Unanswered to expand the section.
    
6. Enter a phone number or extension and set the number of rings.
   
   
    
7. Click Save.