Call Group Busy Forwarding

Group Busy is a feature used to set the equivalent of Do Not Disturb on call groups. This will send calls to voicemail or will force calls to follow the Call Forward Busy option if enabled.
Choose the image that looks most like your screen once logged in:

Configure Group Busy Settings

1. Log in to the voice portal as an administrator.
    
2. Hover over Advanced Routing and select Call Groups.
    
3. Choose the location the call group is built on and click on the call group to edit it.
    
4. Scroll down and expand the section for Advanced Settings.
    
5. Under the Busy Options dropdown menu, choose the option Allow Members to Control Group Busy.
   
   
    
6. Click Save.
    
7. If you want calls to be forwarded somewhere other than the call group voicemail box, please contact Nextiva Support to configure busy forwarding for you.

Once enabled, any user who is part of the call group can use feature access codes to enable or disable the busy feature. See the Feature Access Codes section for more information.

Feature Access Codes

These codes can be used by any user who is part of the call group or team. If there is more than one call group or team the user is part of, the system will prompt for the extension to activate. If prompted, enter the extension of the call group or team and press #

• #51 - Enable busy.
   
• #52 - Disable busy.