Add a Device

Choose the image that looks most like your screen once logged in:

Add A Device

• From Device Management
• From a User Portal

Add From Device Management

1. Log in to the platform voice portal as an administrator.
    
2. From the main page, select Voice on the left-hand side.
    
3. Select the Phones & Devices tab.
    
4. Select Add device.
   
   
    
5. Select a phone model from the dropdown menu.
   
   NOTE: If your device is not listed, choose Phone not listed (Generic SIP).
    
6. Enter the MAC address of the device.  If you selected Phone not listed, document the SIP Username, Domain, Authentication Name, and Authentication Password; this information will need to be manually entered into the device.
    
7. Click Save and Continue.
   
   
   
    
8. Select a user to assign the phone to.
    
9. Click Finish. To finish, plug in the phone (if purchased from Nextiva — otherwise search for the device on Nextiva help to finish setup).
    

Add From User Portal

1. Log in to the platform voice portal as an administrator.
    
2. Click Users.
    
3. For the user that will be assigned this device, click the vertical ellipses, and select Voice Settings.
    
4. On the left-hand side of the user's settings click Phone.
   
   
    
5. Click Change Phone.
   
   
    
6. Select the New Phone radio button.
   
   
    
7. From the Choose a phone drop-down menu select the make and model of phone.  You can use the search bar to find the model.
   
   NOTE: If your device is not listed, choose Phone not listed (Generic SIP).
   
   
    
8. Enter the MAC address of the device.  If you selected Phone not listed, document the SIP Username, Domain, Authentication Name, and Authentication Password; this information will need to be manually entered into the device.
   
   
    
9. Click Save.
   
   
    
10. The device will be added to the account and assigned to the user. To finish, plug in the phone (if purchased from Nextiva — otherwise search for the device on Nextiva help to finish setup).