Alternate Numbers

Alternate numbers allow for up to 10 additional numbers to ring the same inbound path. If a number is assigned as an alternate number, it cannot be used for texting.   This feature is commonly used when you need direct dial phone numbers, while keeping a single unified outgoing caller ID for multiple users. This feature also allows you to manipulate the Ring Pattern of calls arriving on those extensions or phone numbers.
Choose the image that looks most like your screen once logged in:

Setup

Alternate numbers can be configured on users, teams, or call flows.

• Users
• Teams
• Call Flows

Users

Note: A user must have a voice license assigned to them for these steps to work.
 

1. Log in to the voice portal as an administrator.
    
2. Click on Users.
    
3. Hover your mouse over the user to assign an alternate number and click the vertical ellipses on the right-hand side.
    
4. Click on Voice Settings.
    
5. In the Phone Number section (default landing page) click Add Number.
    
6. Choose a number from the drop-down menu or set an extension.
   
   
    
7. If desired set a different ring tone (ring pattern).
    
8. Click Save.
    
9. Repeat steps 5 through 8 as needed.
    

Teams

1. Log in to the voice portal as an administrator.
    
2. From the main page, select Teams on the left-hand side.
    
3. Hover over the team to add the alternate numbers and click the vertical ellipses on the right-hand side.
    
4. Select Voice Settings.
    
5. In the Phone Number section (default landing page) click Add Number.
    
6. Choose a number from the drop-down menu or set an extension.
   
   
    
7. If desired set a different ring tone (ring pattern).
    
8. Click Save.
    
9. Repeat steps 5 through 8 as needed.
    

Call Flows

1. Log in to the voice portal as an administrator.
    
2. Select Communication on the left.
    
3. Click on Phone system.
    
4. Click on Call Flows.
    
5. Select a call flow to assign an alternate number to.
    
   • Note: If the call flow is active, you must deactivate it to add an alternate number.
      
6. Click Add phone number
    
7. Choose a number from the drop-down menu or set an extension.
   
   
    
8. Click Save & Continue.