Call Forward No Answer

Call forward no answer is used to send calls to a different extension or phone number if a user's direct line isn't answered within a set number of rings.  This feature only forwards direct calls to the user, it will not forward distributed calls (i.e. calls from call center or call group).
Choose the image that looks most like your screen once logged in:

Setup

1. Log in to the voice portal as an administrator.
    
2. Click on the Users button.
    
3. Hover over the user to adjust and click on Actions, then select Voice Settings from the dropdown menu.
    
4. Select Forwarding on the left.
   
   
   
    
5. Click on Call forwarding (unanswered) to expand the section.
   
   
   
    
6. Enter a phone number or extension to configure forwarding on and choose the number of rings from the dropdown menu.
   
   
   
    
7. Click Save at the bottom of the screen.