Call Forward Not Reachable

Call forward not reachable allows a user's calls to be forwarded to another number if their device(s) loses connection to the Nextiva servers (i.e. power outage or internet outage). This feature will only forward direct calls to the user and will NOT forward calls from call centers or ring groups.
Choose the image that looks most like your screen once logged in:

Setup

1. Log in to your voice portal as an administrator.
    
2. From the main platform page, click on the Users button.
    
3. Hover over the user to adjust and click on Actions then select Voice Settings from the dropdown menu.
    
4. Select Forwarding on the left.
    
5. Under the Phone Number page (default landing page) enter a phone number or extension under If Number Unreachable.
   
   
   
    
6. Click Save.