Call Forwarding Always

Call forwarding always forwards all calls to a specified number or extension.  This feature only forwards direct calls to the user, it does not forward distributed calls (e.g., calls from call center or call group). Call forward always is overridden by Call Forwarding Selective.
You can control Call Forwarding Always through your phone using feature access codes. To enable Call Forward Always: Dial *72. When prompted, enter the phone number or extension to forward all calls to. Press the # key. Wait for the message to finish playing. To disable Call Forward Always: Dial *73. Wait for the message to finish playing. You can also manage Call Forward Always settings from your voice portal.
Choose the image that looks most like your screen once logged in:

Setup

1. Log in to the voice portal as an administrator.
    
2. Click on the Users button.
    
3. Hover over the user you want to adjust, then click the vertical ellipsis on the right-hand side. From the dropdown menu, select Voice Settings.
    
4. In the left-hand menu, select Forwarding. 
   
   
    
5. Click on Call forwarding (always) to expand the section.
    
6. Enter a phone number or extension to forward calls to, and choose the number of rings from the dropdown menu. 
   
   
    
7. Click Save at the bottom of the screen.
   
   
8. Click the On/Off toggle to enable or disable the feature.