Team Busy Forwarding

Group Busy or Team Busy is a feature used to set the equivalent of Do Not Disturb on call groups. This will send calls to voicemail or will force calls to follow the Call Forward Busy option if enabled.
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Configure Team Busy Forwarding

To enable or allow team members to enable and disable do not disturb for the team, please contact Nextiva Support.  Once enabled, you can utilize feature access codes to control if the team is marked busy.

These steps will allow you to control where a call will route if the team is marked busy:
 

1. Log in to the voice portal as an administrator.
    
2. From the main page, click Teams.
    
3. Hover over the team in question, click the vertical ellipses on the right-hand side, and select Voice Settings.
   
   
    
4. Click on Forwarding.
    
5. Click on Call forward (busy).
    
6. Set a phone number or extension to forward to.
   
   
    
7. Click Save.
    

Feature Access Codes

These codes can be used by any user who is part of the call group or team. If there is more than one call group or team the user is part of, the system will prompt for the extension to activate. If prompted, enter the extension of the call group or team and press #

• #51 - Enable busy.
   
• #52 - Disable busy.