Music on Hold

• Option 1
• Option 2
• Option 3

Custom music can also be uploaded and assigned. Nextiva has specific audio format requirements for Music on Hold:
 

• .wav
• 8 or 16 bits
• 8000hz
• Mono
• PCMU (may be called U-Law or PCM Unsigned)
• No larger than 2MB

Choose the image that looks most like your screen once logged in:

Setup

1. From the platform voice administrator portal, click Company & Locations on the left-hand side.
    
2. Select the Locations Tab.
    
3. Hover over the location to configure Music on Hold on and click the vertical ellipses on the right-hand side then click Voice Settings.
   
   NOTE: There must be a user who has gone through voice setup on the location otherwise Voice Settings will NOT be present.
   
   
    
4. The landing page for voice settings is currently the Music on Hold section, if that doesn't appear, click Music on Hold under the voice settings column.
   
   
    
5. Click Add greeting.
    
6. Click the Upload a greeting button.
   
   
    
7. Drag and drop a file into the field, or click choose a file to select a file from your computer.
   
   
    
8. Enter a name for the greeting in the Name This Greeting field.
   
   
    
9. Click Save.
    
10. The uploaded file will automatically be selected as the active location Music on Hold.