Selective Call Rejection

Selective call rejection allows calls to be blocked at the user level based on specific criteria. This feature only stops direct calls from reaching a user and does not prevent calls from ringing through a call center, teams, or call groups. To block calls for the entire account or for a specific team, call group, or call center, contact Nextiva Support.
Choose the image that looks most like your screen once logged in:

Setup

1. Log in to your account as an administrator.
    
2. Click Users on the left-hand side of the page.
   
   
3. Search for the user you wish to apply the rule to, click the vertical ellipses on the right-hand side, and choose Voice Settings.
    
4. Select Call Routing on the left side under Advanced Settings.
   
   
    
5. Scroll down and expand the Selective call rejection section.
   
   
    
6. Click the Add Condition button.
    
7. Enter a Description for the rule.
   
   
    
8. To reject calls, make sure the check box for Don't reject calls when the following conditions are met is unchecked.
    
9. Choose a schedule.
   
   NOTE: Unless you only want to block calls during a specific time period, Every Day All Day should be the schedule used.
    
10. Choose the type of rejection
     
    1. Any Phone Number - Block all calls coming in
        
    2. Forwarded - Block forwarded calls
        
    3. From Specific phone numbers - Set a custom list of numbers to block
        
       1. Any Private Number - Block private numbers from calling in
           
       2. Any Unavailable Number - Block unavailable numbers from calling in
           
       3. Enter a specific number and click Add Phone Number. You can add up to 12 numbers per rule. 
           
11. Click Add to save the rule.