Sequential Ring

Sequential ring allows a user's line to ring multiple phone numbers or extensions in sequence. When used, callers will hear a prompt advising them to wait as the party they are calling is being located. A reminder that the party is being located will be played every 3 rings. These notice messages cannot be turned off. This feature only applies to direct calls to the user and does not work with calls from call groups or call centers.
Choose the image that looks most like your screen once logged in:

Setup

1. Login to the voice portal as an administrator.
    
2. From the main page, click on the Users button.
    
3. Hover over the user to adjust and click on Actions then select Voice Settings from the dropdown menu.
    
4. Select Mobility under the advanced voice settings
   
   
    
5. Click on Sequential Ring to expand the section.
   
   
    
6. Adjust feature settings:
   
   
    
   • Ring my main phone first for ___ rings - Before trying other phones, first ring the user's Nextiva phone.
      
   • Continue ringing sequence if main number is busy - If the main line is in use this feature will allow it to continue following sequential ring instead of going to voicemail.
      
   • Enable caller to skip the sequence, assuming forwarding or voicemail is enabled - Give callers a prompt to go to voicemail rather than trying to ring multiple phones.
      
7. Add up to 5 phone numbers:
    
   1. Click Add Number.
      
      
       
   2. Enter an internal extension or a 10-digit phone number
       
   3. Choose the number rings before trying the next number by using the dropdown menu.
       
   4. To avoid an automated system such as voicemail answering the call check the Answer Confirmation box. This will require the party answering the phone to press a key to accept the call.
       
   5. Click Save.
       
8. Click Add Condition to control when sequential ring is used.
   
   
    
   1. Enter a description for the condition.
       
   2. If this is defining when to not use sequential ring check the box Do not use sequential ring.
       
   3. Choose a schedule for the condition.
       
   4. Select if this condition applies to all callers or specific phone numbers.  If choosing specific phone numbers up to 12 numbers can be added in a single condition.
       
   5. Click Add.
       
9. Click the On/Off switch to enable sequential ring.