User/User Applications PW Reset

Any user can request their password reset through the Nextiva website or NextivaONE.  From the main login page, click the Forgot Password? link to reset your password.  Click here to go to the login page.

Please be aware that your login information for our support site may not be the same as your login information for your voice platform.

An Administrator can also reset the password for a user through their administrator portal.

For instructions on how to reset a user's password as an administrator, choose the image that looks most like your screen once logged in:

Reset Password

1. Log in as an administrator.
    
2. Select the Users tab.
    
3. Hover over the desired user and click the dropdown menu on the far right titled Actions.
    
4. Select Edit Profile.
    
5. Click Reset password.
    
6. The user will receive an email at the email address on file for the user.
    
7. Follow the instructions in the email to reset the password.