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Voicemail to Email

Article 000002136 · Updated Oct 7, 2025 · 4,493 views

 

Voicemail to email will send an email with an audio file of the voicemail received on the Nextiva system to a specified email address.  For HIPAA customers, we partner with Paubox to provide encrypted email for voicemail to email.  For more information about voicemail to email on HIPAA accounts click here.

Choose the image that looks most like your screen once logged in:

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Setup

Voicemail to email can be configured in 3 different areas
 

Users

  1. Log in to the voice portal as an administrator.
     
  2. Navigate to Users, hover over the user in question, click Actions, and select Voice Settings.
     
  3. Select Voicemail on the left.
     
  4. Enter an email address in the Voicemail to Email settings.

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  5. Click Save.
     

Advanced Options

Within the advanced options, an additional email can be added but note that the voicemail is not stored within the Nextiva system.  If this is configured, Voicemail Transcription will not be an option within NextivaONE.
 

  1. Click on Voicemail (advanced) to expand the section.
     
  2. In the Voicemail Storage Options section select Do not store, send email.

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  3. Enter an email address to send the voicemail to.  This can be separate from the voicemail to email option configured above.

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  4. Click Save.
     

 

Call Flows

  1. Log in to the voice portal as an administrator.
     
  2. Create or Open an existing call flow.
     
  3. In the call flow, add a voicemail node (you can click on a node in an existing call flow).
     
  4. In the voicemail to email section enter an email address.


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  5. Click Save & Continue.
     

 

Team Voice Settings

  1. Log in to the voice portal as an administrator.
     
  2. Navigate to Teams.
     
  3. Hover over the team to edit, click Actions, and select Voice Settings.
     
  4. Click on Voicemail on the left.
     
  5. Enter an email address in the Voicemail to Email settings.


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  6. Click Save.
     

Advanced Options

Within the advanced options, an additional email can be added but the voicemail is not stored within the Nextiva system.
 

  1. Click on Voicemail (advanced) to expand the section.
     
  2. In the Voicemail Storage Options section select Do not store, send email.

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  3. Enter an email address to send the voicemail to.  This can be separate from the voicemail to email option configured above.

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  4. Click Save.
      

HIPAA Account Information

For HIPAA customers who use an email service that supports encrypted email, the email will come as a standard email with an attached .wav file.  The file can be downloaded and listened to.

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If your system does NOT support encryption the email will instead have a link to the Paubox Secure Message Center.  The link will only be available to the recipient.  Clicking on the link will take the user to the Secure Message Center where they can access the attachment.

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