Nextiva Anywhere - Troubleshooting Tips

Choose the image that looks most like your screen once logged in:

Troubleshooting Tips

Check your Nextiva Anywhere Phone Number:

1. Click your initials in the upper right-hand corner of the application and select My Settings.
2. In the window that appears, hover over the Calls option on the left-hand side and select Mobility.
3. Make sure the phone you are using for Nextiva Anywhere is listed, if not, click the vertical ellipses and click Edit.
4. Update the phone number.
5. Click Save to apply changes.

Inbound Calls Not Ringing Anywhere Number:

1. Click your initials in the upper right-hand corner of the application and select My Settings.
2. In the window that appears, hover over the Calls option on the left-hand side and select Mobility.
3. Verify the phone number is correct and it is marked as Active.
4. If inactive, use the toggle switch to enable Nextiva Anywhere.

Verify Call Forwarding and Do Not Disturb are Disabled:

1. Click your initials in the upper right-hand corner of the application and select My Settings.
2. In the window that appears, hover over the Calls option on the left-hand side and select Forwarding.
3. Ensure that Call Forward Always is turned off and Call Forward Selective does not currently have any active rules.
4. On the left-hand side, select Call routing.
5. Ensure Do not disturb is disabled.

If Unable to Make Outbound Calls:

You may receive the message that your passcode is not valid when attempting to dial outbound from your Nextiva Anywhere phone. This “passcode” is the voicemail box PIN or password for the employee. If you are inputting your employee voicemail PIN and are denied access, we will need to reset this in the Nextiva Portal.

To reset your voicemail password, click here.

Once you have reset your PIN, you should now be able to dial your Nextiva Anywhere phone number and when prompted for your passcode, enter the new 4-digit PIN you just created.