Uploading Announcements and Greetings to a Location

This guide helps you upload audio files to a location on your account.  Files uploaded to a location can be used by anything on that location (user, team or call group, auto attendant, call center).  If you wish to upload a file for a user to use specifically, click here.

File Requirements

Audio files must adhere to the following requirements:
 

• PCM Uncompressed (µ-Law)
• .wav file format
• 8 or 16 Bit
• 8000 HZ
• Mono
• Under 2 MB

For instructions on how to upload an audio file, choose the image that looks most like your screen once logged in:

Upload Instructions

Files can be uploaded directly to call flows and to users for their voicemail greetings. These steps will allow you to upload an audio file that can be used anywhere on the location instead of tying it to a specific call flow or user.

1. Log in as an administrator and reach the main landing page.
    
2. On the left, select Company & Locations.
    
3. Select the Locations tab.
    
4. Hover over the location, click the vertical ellipses, and select Voice Settings.
   
   
    
5. Choose Audio Files under the Voice Settings list.
   
   
    
6. Click Add greeting
   
   
    
7. Use the Browse button to choose a file and enter a name for the file.
    
8. Click Save
    

The file is now able to be used for music on hold, auto attendant greetings, and team voicemail greetings.