Call Flow Nodes - Schedules

This article focuses on the Schedules call flow node, for general call flow information return to the return to the Call Flows article.
 

The Schedules node splits the call flow into two branches defined based on business hours and holidays.  Any time listed outside the Business Hours or listed as a holiday will follow the closed branch.  Holidays will override regular business hours.

Choose either the Existing Schedule or New Schedule option at the top of the sidebar. 

Existing Schedule

1. From the drop-down menu, select the existing company or location schedule.
   
   
2. Confirm the time zone and schedule hours are correct.
   
   
   
   
3. Click Save & Continue.
   
   
4. A pop-up will appear asking you to acknowledge that any changes made to this schedule will affect other places where the schedule is used. Click Update Schedule to acknowledge and apply any changes you made.
   
   NOTE: The pop-up will appear even if no changes were made to the schedule.
   
   

New Schedule

1. Enter a name for the schedule
   
   
2. Select the time zone from which the schedule will operate.
   
   
3. Define the Schedule hours.  By default, the schedule assumes using the same hours Monday-Friday.  To define different hours, follow these steps:
    
   1. Select Specify hours by day.
      
      
   2. Check the boxes for the days that are open.
      
      
   3. Set the hours for the business, each day can have up to 5 breaks.
      
      
   4. If defining only holidays, check the Always Open box.
      
      
      
      
4. Select any holidays you are closed.
   
   Observed holidays - Allows you to pick pre-defined holidays from a drop-down list
   
   Specified dates - Allows you to define specific dates and times you will be closed
   
   Custom dates - Allows you to define a recurring annual day you will be closed (i.e. the first Monday of February)
   
   
   1. Define the holiday parameters.
      
      
   2. Click Add Holiday.
      
      
   3. Repeat for each holiday to add.
      
      
      
      
5. Click Save & Continue.

Other Call Flow Nodes

Phone Menu

Users & Teams

Call Flow

Transfer Out

Voicemail