Conference Bridge Setup

Conference bridges allow for conference calls to be hosted by users on a location.  Each bridge can support a maximum number of callers based on your account licensing.  There is a maximum of 250 participants in a single conference call. The first time you configure a conference bridge, you may need to contact Nextiva support to be able to enable this feature.
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Setup

Before a conference can be created, a conference bridge must first be built at the location.
 

• Conference Bridge Setup
• Conference Call Setup

Conference Bridge Setup

Each location hosts its own conference bridge, each bridge can host multiple conference calls. The steps to create a bridge are below:
 

1. Navigate to locations by clicking Account Info on the left, then selecting the Locations tab.
   
   
    
2. Hover over the location to set up on, click the vertical ellipses, and click Voice Settings.
   
   
    
3. Click Conferencing.
    
4. Click Add Conference Number
   
   
    
5. Fill out the fields:
    
   • Enter a description
      
   • Choose a phone number for the bridge
      
   • Select users who can use the conference bridge.
      
   • Click Save.
      
   
    
6. The system will automatically allocate the appropriate number of ports to the bridge based on your license limits.
    
7. Once the bridge is set up, a conference will need to be created at the user level.

Confernece Call Setup

Before a conference call can be created, a conference bridge needs to be built on the user's location. See the section above for instructions on how to set up a conference bridge.  

1. Access the user to set up the conference by clicking on Users.
    
2. Hover over the user, click the vertical ellipses, and click Voice Settings.
    
3. Click on Conferencing.
   
    
    
4. Click on Location conference numbers to expand the section.
    
5. Click Add conference bridge to create a new conference for the user.
   
    
    
6. Fill out the fields
    
   • Enter a description for the conference.
      
   • Choose a conference number from the dropdown menu.
      
   • Select an option for when attendees join or leave:
      
     • Play Tone - Will play a tone when someone joins or leaves.
        
     • Play their recorded name - Will prompt a caller to record their name when they join and play it when they join and leave
        
     • No Notification - No name or tone will play when someone joins or leaves.
        
   
   
   
    
7. Click Save.
    

To access the conference ID and moderator PIN, click on the created conference.