Call Forward Busy

Call forward busy sends calls to a different extension or phone number if a User is on a call (with call waiting turned off), Do Not Disturb is in use, or the call is rejected on all ringing devices.  This feature only forwards direct calls to the user — it will not forward calls from call centers or call groups.
Choose the image that looks most like your screen once logged in:

Setup

1. Login to the voice portal as an administrator.
    
2. Click on the Users button.
    
3. Hover over the user. Click on Actions. then select Voice Settings from the dropdown menu.
    
4. Select Forwarding on the left.
   
   
    
5. Click Call forwarding (busy) to expand the section.
   
   
   
    
6. Enter a phone number or extension to forward to, and choose the number of rings from the dropdown menu.
   
   
    
7. Click Save at the bottom of the screen.