Location Voice Settings
Setting up voice settings for a location
To set up the voice settings for a location, a user with a business phone service license must be assigned to the location. For instructions on how to create a user and assign a location, click here.
Once a user on the location has a voice license, you can modify the location's voice settings. To access the location voice settings:
- Log in to the voice portal as an administrator.
- Click Company & Locations on the left-hand side of the screen.
- Click on the Locations tab.
- Click the vertical ellipses on the right-hand side of the location to configure and select Voice Settings.
Location Voice Settings
Music on Hold
Upload music or a custom recording to play while callers are waiting on hold. Click here for detailed instructions.
Location Schedules
Configure schedules to define your regular business hours and define any holidays your business is closed. Click here for detailed instructions.
Conferencing
Adjust the settings for your voice conference bridge. Please note, this feature may require additional licensing depending on your account type.
Nextiva Anywhere
At the location level, this feature allows users to dial out through their cell phones while still showing the business number. Click here for more information.
Location Forwarding
Forward all inbound calls to users and teams at this location to a phone number. Click here for more details.
Group Paging
Page a predefined group of users by dialing a paging group number or extension, like a group intercom. This call is auto answered on speakerphone and cannot be rejected, unless the line is already in use. Click here for setup instructions.
Audio Files
Upload and delete audio files that can be used by any user or call flow built on this location.
Extension Dialing
Define extension length limits for this location. Click here for more information.
Voice Portal
If enabled, the voice portal can be used to access Nextiva voicemails from any phone at any time. To access voicemail, dial the voice portal number and enter the user’s extension.