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Set Up Group Paging

Article 000002142 · Updated Oct 9, 2025 · 6,339 views
Group Paging enables a user to page a predefined group of users by dialing a paging group number or extension, like a group intercom.  This call is auto answered on speakerphone and cannot be rejected, unless the line is already in use.

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image.pngPlatform Main Page

Setup

Be aware that this feature targets a user's primary device.  If the user uses the NextivaONE desktop application, it will also receive and auto-answer group page.  Following Assign a Device to a User will assign the device to be the user's primary device.
 

  1. From the administrator portal, navigate to Company & Locations and select the Locations tab.
     
  2. Hover over the location to set up group paging, click the vertical ellipses, and click Voice Settings

    NOTE: There must be a user who has gone through voice setup on the location; otherwise, Voice Settings will NOT be present.

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  3. Select Group Paging on the left.
     
  4. Click Add group paging number.
     
  5. Fill out the information
     
    • Description - Name of Group Page
       
    • Group Paging Number - OPTIONAL, set a DID for the Group Page.
       
    • Extension - Set an extension for group paging.
       
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  6. Select the Users currently able to page by clicking the Add Users option in that section.

    NOTE: There is a limit of 100 users who can be authorized to start a page.
     
  7. Select the Users currently who will be paged by clicking the Add Users option in that section.

    NOTE: There is a limit of 100 users that can be paged at a time.  While Nextiva will allow up to 100 users to be paged, having that many users may cause issues depending on how much traffic your network can handle at one time.
     
  8. Click Save.
     

Using Group Paging

To use Group paging, a user listed as an originator in the paging group dials the extension of the paging group. The originating user will hear a message stating “Paging System Ready,” and target users will hear a message stating “Paging.” After these messages, all further communication through the originator’s phone is relayed through the speakerphone of the targets’ phones. When the originator has finished their announcement, they can hang up the phone to end the page.

Group Paging communication is one-way, and no response from the targets will be delivered to any phone in the paging group.

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