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Call Waiting

Article 000003934 · Updated Aug 11, 2025 · 3,172 views

Call Waiting, enabled by default on all users, allows a user to receive incoming calls to their line while still on the phone.  When this happens, the user will have the option to answer the call, putting the current call on hold and speak to the new caller.  The user setting only affects direct calls to the user, though a team can be configured to utilize call waiting.

Choose the image that looks most like your screen once logged in:

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Setup

  1. Log in to the voice portal as an administrator.

  2. Click Manage Users.

  3. Click the vertical ellipses next to the user to modify and select Voice Settings.

  4. Click Call Routing under the Advanced Settings header.



  5. Use the On/Off slider to toggle the feature on and off.



  6. The changes are saved automatically.

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