Deleting Schedules

Article 000002175 · Updated Sep 25, 2025 · 1,270 views

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NP3 Admin DashboardPlatform Main Page

Delete a Schedule

Before a schedule can be deleted, it has to be unassigned from the account.  There is no easy way to check where a schedule is assigned.
 

If a schedule was built as part of a call flow, it is managed through the call flow, not through location voice settings.

 

  1. Login to the voice portal as an administrator.
     
  2. From the main admin page, click Company & Locations on the left-hand side.
     
  3. Click the Locations tab.
     
  4. Hover over the location the schedule that needs to be deleted is built on, click the vertical ellipses, and select Voice Settings.
     
  5. Click Business Hours on the left of the section.
     
  6. Hover over the schedule to delete and click the vertical ellipses on the right-hand side.
     
  7. Click Delete.


     
  8. Press Yes, delete in the confirmation window that appears.
     

 

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